Question 1

Is there a minimum order?

Accepted Answer

Selected products can be ordered from one item. Larger, multi-design or business orders may be better handled through a custom quotation.

Question 2

Do I need an account?

Accepted Answer

No. You can place an eligible order as a guest. An account can make order tracking and future purchases easier.

Question 3

When is my order accepted?

Accepted Answer

An order is accepted when ElitePrints sends the applicable order confirmation or otherwise confirms acceptance. An automated acknowledgement only confirms that the request was received unless it clearly says the order has been accepted.

Question 4

Can I change an order?

Accepted Answer

Contact us immediately. Changes depend on production status and stock. Once custom production begins, a change may be impossible or may require a new charge and deadline.

Question 5

Can you print customer-supplied garments?

Accepted Answer

Potentially, by written agreement. We first need the material, garment type, quantity, condition and requested process. Do not send or bring garments before confirmation.

Question 6

Which file format should I upload?

Accepted Answer

A high-resolution PNG with transparency is suitable for many full-colour garment prints. Vector artwork or a print-ready PDF may be preferred for logos and certain methods.

Question 7

Is 300 DPI required?

Accepted Answer

Around 300 pixels per inch at the intended physical print size is a useful target for raster artwork. A smaller compressed image does not become detailed simply by changing its DPI setting.

Question 8

Can you remove a background or fix a logo?

Accepted Answer

Ask before ordering. Simple checks may be included, while editing, redrawing or vector work may have a separate charge.

Question 9

Will the printed colour exactly match my screen?

Accepted Answer

Not necessarily. Screens, fabric, garment colour, ink, underbase and print method affect colour. Tell us before production if a particular brand colour is critical.

Question 10

Do you provide a proof?

Accepted Answer

The order flow or quote will state whether a digital mockup or proof is included. A screen proof confirms general content and placement but is not an exact physical colour sample unless expressly agreed.

Question 11

Can you print copyrighted characters or another company's logo?

Accepted Answer

Only if you own the rights or have permission. ElitePrints may refuse or pause artwork that appears unauthorised or unlawful.

Question 12

Which products do you print?

Accepted Answer

Our range includes selected T-shirts, hoodies, sweatshirts, polo shirts, tote bags, workwear and other listed products. Availability varies by colour and size.

Question 13

Which printing method will you use?

Accepted Answer

The method depends on the garment, artwork, quantity, placement and required finish.

Question 14

Can you print over seams, zips or pockets?

Accepted Answer

These positions may be restricted or unsuitable because an uneven surface affects pressure and print quality. Send the garment or product reference and exact position for assessment.

Question 15

How should I wash a printed garment?

Accepted Answer

Follow the garment label. Unless told otherwise, wash inside out at a low temperature, avoid bleach and high tumble-dryer heat, and do not iron directly over the print.

Question 16

Do you offer same-day printing?

Accepted Answer

Same-day production may be available for eligible London orders. It depends on stock, artwork, quantity, approval time and capacity and must be confirmed in writing.

Question 17

Does same-day printing include delivery?

Accepted Answer

No. Production, collection and courier delivery are separate. Your order confirmation or quote will state which services are included.

Question 18

How long does a normal order take?

Accepted Answer

Use the production estimate shown on the product, checkout or written quote. Courier transit begins after dispatch. Contact us before ordering if the date is fixed.

Question 19

Do larger orders receive different pricing?

Accepted Answer

They may. Price depends on the full specification, not only quantity. Submit a bulk quote request for an accurate figure.

Question 20

Can we mix sizes and colours?

Accepted Answer

Usually, subject to stock and the quotation. Provide a final written breakdown before production.

Question 21

Can you add individual names or numbers?

Accepted Answer

Where the product and method allow it. A final approved data sheet and clear file naming are required.

Question 22

Can you split an order between addresses?

Accepted Answer

Potentially. Provide all delivery details before quotation because packing and courier costs may change.

Question 23

Where do you deliver?

Accepted Answer

ElitePrints delivers to eligible UK addresses. For Northern Ireland, offshore islands, and Scottish Highlands, carrier transit times and delivery options may vary.

Question 24

Will I receive tracking?

Accepted Answer

Tracking is provided where the chosen service supports it. The reference is normally sent after dispatch.

Question 25

What if my parcel is late or lost?

Accepted Answer

Contact us with the order number and tracking information. We will check the status and, where necessary, open a carrier investigation.

Question 26

Can I collect?

Accepted Answer

Collection is available only by prior arrangement and after a ready notification.

Question 27

Can I return a personalised item because I changed my mind?

Accepted Answer

The normal distance-selling cancellation right does not generally apply to goods made to your specifications or clearly personalised. Your rights for faulty or incorrectly supplied goods are unaffected.

Question 28

What if the print is wrong or the item is damaged?

Accepted Answer

Contact us with the order number and clear photographs. Keep the item and packaging until we confirm the next step.

Question 29

How long does a refund take?

Accepted Answer

ElitePrints processes approved refunds within the applicable legal or stated period. Your bank or payment provider may take additional time to display the credit.